Rent Collection

Our number one goal is to get you paid fast

On Q compliance stack graphic
Rent collection, disbursements, evictions, and direct deposits are all handled for our flat-rate monthly management fee.

When it comes to an investment property, the biggest question is "when do I get paid?"

On Q's rent collection process is a streamlined system that has been perfect with years of refinement.

Our number one goal is get you paid fast and make sure that your investment is maximized to it's fullest potential.

We make it easy for your residents to pay rent, then we process the funds and deposit the money into an account of your choice.

  • Online payments
  • Certified funds required for late payments
  • Quick dispersants to your account
  • Advance accounting and record keeping
  • Collections process available

Rent Collection You Can Depend On

Online Rent Collection

Utilizing proprietary technology, we offer several automated services that enhance the efficiency and reliability of rent payments:

  • Online Payment Systems: Tenants can easily pay their rent online through a secure portal, reducing the chances of late or missed payments. This convenience encourages timely payments and provides tenants with multiple payment options, including credit/debit cards and bank transfers.
  • Automatic Reminders: On Q Property Management sets up automated reminders for tenants, notifying them before their rent is due. These reminders help tenants stay on top of their payment schedules and significantly reduce the likelihood of late payments.
  • Recurring Payments: Tenants can opt for recurring payments, where the rent amount is automatically deducted from their bank accounts on a specified date each month. This ensures consistent and timely payments without the need for tenants to remember due dates.

Minimize Late Payments

Despite best efforts, there are occasions when tenants may pay their rent late. On Q Property Management has established procedures to address these situations efficiently:

  • Responsive Customer Service: Tenants have access to a dedicated support team that can assist with any payment-related inquiries. This responsive customer service ensures that any potential problems are addressed promptly, reducing the risk of delayed payments.
  • Late Fee Enforcement: On Q strictly enforces late fee policies as outlined in the lease agreement. This not only encourages tenants to pay on time but also compensates property owners for any inconvenience caused by delayed payments.
  • Collection Procedures: In the event of non-payment, On Q Property Management follows a systematic collection process. This includes sending formal notices to tenants and, if necessary, initiating legal proceedings to recover the overdue rent. Their experience and expertise in handling such matters ensure that property owners' interests are protected.

Legal Compliance

Rent collection involves various legal considerations, including compliance with local and state regulations. On Q Property Management ensures that all rent collection practices adhere to legal requirements, protecting property owners from potential legal issues:

  • Lease Agreement Enforcement: On Q ensures that all lease agreements are legally sound and clearly outline rent payment terms, including due dates, acceptable payment methods, and penalties for late payments. This clarity helps prevent disputes and ensures that both parties understand their obligations.
  • Fair Housing Compliance: On Q Property Management adheres to fair housing laws, ensuring that all tenants are treated equally and fairly in the rent collection process. This commitment to fairness helps maintain a positive reputation and reduces the risk of legal challenges.

We're Rated #1 for a Reason

Our client-first approach delivers a more transparent and profitable property management experience. With year-long tenant guarantees and a no-fee cancelation policy, we are dedicated to earning you business month after month.

Best Property Management Gilbert, Best in Phoenix, BBB A+ Rating, PropertyManagement.com Excellent
On Q Property Management

On Q Property Management

6,190 Google reviews

Alma Valles profile picture
Alma Valles
GooglePosted on Google

Nick was great with everything, super helpful!

Nizoni Loiselle profile picture
Nizoni Loiselle
GooglePosted on Google

We had a wonderful experience working with Tara DeRaps, a leasing agent at On Q Property Management. She was incredibly helpful, responsive, and always quick to answer our questions throughout the entire rental process. Anytime we needed clarification or had a question, she was there to help and made everything feel so much easier and less stressful. We truly appreciate how professional, friendly, and accommodating Tara was. She went above and beyond to make sure we had a great experience, and we are very grateful for all of her help in getting us into our new home. Thank you so much for everything Tara!

Brandon Carter profile picture
Brandon Carter
GooglePosted on Google

Our property assessment today by Mr. Justin Franklin was wonderful! He was incredibly friendly, professional, and informative, and it was a genuine pleasure speaking with him. Excellent customer service overall!

Efra Mendoza profile picture
Efra Mendoza
GooglePosted on Google

Russell was so friendly, he took his time doing the inspection but every single moment he offered a nice service to me.

Vendor team profile picture
Vendor team
GooglePosted on Google

We are truly grateful for the amazing team at On Q Property! Nicolette does an incredible job, and Amy and Eren are equally wonderful. Their entire team consistently goes above and beyond to make sure properties are well managed and that tenants feel cared for, heard, and welcomed in their homes. What really stands out to us is how organized, responsive, and timely they are, especially when it comes to getting work orders completed. They communicate so well with tenants and make sure issues are addressed efficiently and professionally. It’s clear that they genuinely care about the people they serve and take pride in creating a positive experience for everyone. At Ready Nest Solutions, we feel incredibly blessed to have such a great partnership with On Q Property. We truly appreciate Nicolette, Amy, Eren, and the entire team for all their hard work, dedication, and commitment. It’s partnerships like this that make what we do so rewarding. Thank you, On Q Property, for everything you do for your tenants and for being such an incredible partner to Ready Nest Solutions! We are excited and grateful for all that we continue to accomplish together. ❤️

Jean Comstock profile picture
Jean Comstock
GooglePosted on Google

Once you get over the no “in-person” business model, it works out just fine. The PM assigned - Nick - was very responsive and answered questions that arose from automated AI responses that didn’t always pertain to the situation. We made it through and will be moving in shortly.

vee ybarra profile picture
vee ybarra
GooglePosted on Google

Nick was very helpful honesty anyone I talked to was helpful…

Maddie McGehee profile picture
Maddie McGehee
GooglePosted on Google

Nicolette was very helpful throughout my whole maintenance process & made sure I was well taken care of 😊

Melissa Ramirez profile picture
Melissa Ramirez
GooglePosted on Google

Tara is amazing!! Definition of above and beyond. Super informative & willing to make the entire process of finding our new residence as easy as possible! Give that girl a raise!!

Erin DeLano profile picture
Erin DeLano
GooglePosted on Google

Russel was great! Very communicative about timing and expectations. We really appreciated all he did for us.

Michael Brewster profile picture
Michael Brewster
GooglePosted on Google

Paul Perry did an exceptional job!

Shannon Knowles profile picture
Shannon Knowles
GooglePosted on Google

Denise was very help during my recent maintenance request. She was responsive and communicated clearly to help resolve the issue, thanks for your help!

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On Q Property Management office in Gilbert, Arizona

Fast. Transparent.
Local.

We are in the markets we serve. No call centers, no offices out of state. We believe in boots-on-the-ground service, meaning our team knows the local market and how to maximize your investment.

A dedicated manager will oversee the marketing strategy of your property and communicate weekly updates to you. Once your property is leased, they will continue to be your go-to resource for everything related to your property.

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