Assessments

Simple to Access & Always Available

On Q field service representative performing a property assessment
On Q takes the paper out of assessments and moves the entire process into a streamlined, online system that is simple to access and always available.

Once they are loaded into the On Q Cloud, assessments are viewable by owners at anytime.

Each section of the property is categorized and then scored on a simple Pass or Fail scale.

This means that with the click of a button, you are able to view every spot on the assessment that received a Fail score.

Property owners receive three types of assessments free: Move-In, Move-out, and Rent Ready assessments, are all performed but the experienced Field Service Representatives at On Q at each property.

This allows owners to see a detailed snapshot of their properties at every stage of the process.

It's as simple as 1, 2, 3

1

Move-In Assessments

Upon a new tenant's arrival, On Q Property Management conducts thorough move-in assessments. These assessments document the property's condition, noting any pre-existing damage or maintenance issues. This not only sets clear expectations for the tenant but also provides a reference point for future assessments, ensuring that any damages incurred during the tenancy is identified and addressed appropriately.
2

Routine Assessments

Regular property assessments are conducted throughout the tenancy period. These routine assessments help identify maintenance issues that may not be reported by tenants and ensure that the property is being cared for according to the lease agreement. This proactive approach helps maintain the property's condition, prevents minor issues from becoming major problems, and provides peace of mind to property owners.
3

Move-Out Assessments

When a tenant vacates the property, a detailed move-out assessment is conducted. This assessment compares the property's condition at move-out to its condition at move-in, accounting for normal wear and tear. Any damages beyond normal wear are documented, and necessary repairs are scheduled before the next tenant moves in. This process ensures a smooth transition between tenancies and helps maintain the property's appeal.

Benefits of Regular Assessments

Resident Satisfaction

By ensuring that properties are well-maintained, On Q Property Management helps create a positive living experience for tenants. Satisfied tenants are more likely to renew their leases, reducing vacancy rates and turnover costs for property owners.

Assessments also ensure that properties comply with local safety and housing regulations. This reduces the risk of legal issues and enhances the safety and well-being of tenants.

Proactive Maintenance

Regular assessments allow On Q Property Management to identify and address maintenance issues before they escalate, saving property owners from costly repairs and potential loss of rental income.

Consistent assessments and timely maintenance preserve the property's condition and value. This is particularly important for property owners looking to maximize their investment returns.

Detailed Documentation

Each inspection is thoroughly documented, providing a clear record of the property's condition over time. This documentation is invaluable in resolving disputes and ensuring transparency between property owners, management, and tenants.

By prioritizing regular, thorough assessments, the company ensures that properties are well-maintained, tenants are satisfied, and property owners can enjoy peace of mind knowing their investments are in good hands.

We're Rated #1 for a Reason

Our client-first approach delivers a more transparent and profitable property management experience. With year-long tenant guarantees and a no-fee cancelation policy, we are dedicated to earning you business month after month.

Best Property Management Gilbert, Best in Phoenix, BBB A+ Rating, PropertyManagement.com Excellent
On Q Property Management

On Q Property Management

6,190 Google reviews

Alma Valles profile picture
Alma Valles
GooglePosted on Google

Nick was great with everything, super helpful!

Nizoni Loiselle profile picture
Nizoni Loiselle
GooglePosted on Google

We had a wonderful experience working with Tara DeRaps, a leasing agent at On Q Property Management. She was incredibly helpful, responsive, and always quick to answer our questions throughout the entire rental process. Anytime we needed clarification or had a question, she was there to help and made everything feel so much easier and less stressful. We truly appreciate how professional, friendly, and accommodating Tara was. She went above and beyond to make sure we had a great experience, and we are very grateful for all of her help in getting us into our new home. Thank you so much for everything Tara!

Brandon Carter profile picture
Brandon Carter
GooglePosted on Google

Our property assessment today by Mr. Justin Franklin was wonderful! He was incredibly friendly, professional, and informative, and it was a genuine pleasure speaking with him. Excellent customer service overall!

Efra Mendoza profile picture
Efra Mendoza
GooglePosted on Google

Russell was so friendly, he took his time doing the inspection but every single moment he offered a nice service to me.

Vendor team profile picture
Vendor team
GooglePosted on Google

We are truly grateful for the amazing team at On Q Property! Nicolette does an incredible job, and Amy and Eren are equally wonderful. Their entire team consistently goes above and beyond to make sure properties are well managed and that tenants feel cared for, heard, and welcomed in their homes. What really stands out to us is how organized, responsive, and timely they are, especially when it comes to getting work orders completed. They communicate so well with tenants and make sure issues are addressed efficiently and professionally. It’s clear that they genuinely care about the people they serve and take pride in creating a positive experience for everyone. At Ready Nest Solutions, we feel incredibly blessed to have such a great partnership with On Q Property. We truly appreciate Nicolette, Amy, Eren, and the entire team for all their hard work, dedication, and commitment. It’s partnerships like this that make what we do so rewarding. Thank you, On Q Property, for everything you do for your tenants and for being such an incredible partner to Ready Nest Solutions! We are excited and grateful for all that we continue to accomplish together. ❤️

Jean Comstock profile picture
Jean Comstock
GooglePosted on Google

Once you get over the no “in-person” business model, it works out just fine. The PM assigned - Nick - was very responsive and answered questions that arose from automated AI responses that didn’t always pertain to the situation. We made it through and will be moving in shortly.

vee ybarra profile picture
vee ybarra
GooglePosted on Google

Nick was very helpful honesty anyone I talked to was helpful…

Maddie McGehee profile picture
Maddie McGehee
GooglePosted on Google

Nicolette was very helpful throughout my whole maintenance process & made sure I was well taken care of 😊

Melissa Ramirez profile picture
Melissa Ramirez
GooglePosted on Google

Tara is amazing!! Definition of above and beyond. Super informative & willing to make the entire process of finding our new residence as easy as possible! Give that girl a raise!!

Erin DeLano profile picture
Erin DeLano
GooglePosted on Google

Russel was great! Very communicative about timing and expectations. We really appreciated all he did for us.

Michael Brewster profile picture
Michael Brewster
GooglePosted on Google

Paul Perry did an exceptional job!

Shannon Knowles profile picture
Shannon Knowles
GooglePosted on Google

Denise was very help during my recent maintenance request. She was responsive and communicated clearly to help resolve the issue, thanks for your help!

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On Q Property Management office in Gilbert, Arizona

Fast. Transparent.
Local.

We are in the markets we serve. No call centers, no offices out of state. We believe in boots-on-the-ground service, meaning our team knows the local market and how to maximize your investment.

A dedicated manager will oversee the marketing strategy of your property and communicate weekly updates to you. Once your property is leased, they will continue to be your go-to resource for everything related to your property.

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