On Q does an extensive credit and background screening utilizing where prospective tenants are awarded a rating from 350-850, with 850 being the best possible score. The score is generally made up 5 factors:
The in-house On Q leasing team fields applications, answers lead inquiries, and providing customer service Monday through Friday from 9-5.
They look for historically proven resident qualification requirements covering income, rental history, credit history, criminal history, and more.
The entire process is completed within 72 hours.
Our client-first approach delivers a more transparent and profitable property management experience. With year-long tenant guarantees and a no-fee cancelation policy, we are dedicated to earning you business month after month.
Posted on Google
Nick was great with everything, super helpful!
Posted on GoogleWe had a wonderful experience working with Tara DeRaps, a leasing agent at On Q Property Management. She was incredibly helpful, responsive, and always quick to answer our questions throughout the entire rental process. Anytime we needed clarification or had a question, she was there to help and made everything feel so much easier and less stressful. We truly appreciate how professional, friendly, and accommodating Tara was. She went above and beyond to make sure we had a great experience, and we are very grateful for all of her help in getting us into our new home. Thank you so much for everything Tara!
Posted on GoogleOur property assessment today by Mr. Justin Franklin was wonderful! He was incredibly friendly, professional, and informative, and it was a genuine pleasure speaking with him. Excellent customer service overall!
Posted on GoogleRussell was so friendly, he took his time doing the inspection but every single moment he offered a nice service to me.
Posted on GoogleWe are truly grateful for the amazing team at On Q Property! Nicolette does an incredible job, and Amy and Eren are equally wonderful. Their entire team consistently goes above and beyond to make sure properties are well managed and that tenants feel cared for, heard, and welcomed in their homes. What really stands out to us is how organized, responsive, and timely they are, especially when it comes to getting work orders completed. They communicate so well with tenants and make sure issues are addressed efficiently and professionally. It’s clear that they genuinely care about the people they serve and take pride in creating a positive experience for everyone. At Ready Nest Solutions, we feel incredibly blessed to have such a great partnership with On Q Property. We truly appreciate Nicolette, Amy, Eren, and the entire team for all their hard work, dedication, and commitment. It’s partnerships like this that make what we do so rewarding. Thank you, On Q Property, for everything you do for your tenants and for being such an incredible partner to Ready Nest Solutions! We are excited and grateful for all that we continue to accomplish together. ❤️
Posted on GoogleOnce you get over the no “in-person” business model, it works out just fine. The PM assigned - Nick - was very responsive and answered questions that arose from automated AI responses that didn’t always pertain to the situation. We made it through and will be moving in shortly.
Posted on GoogleNick was very helpful honesty anyone I talked to was helpful…
Posted on GoogleNicolette was very helpful throughout my whole maintenance process & made sure I was well taken care of 😊
Posted on GoogleTara is amazing!! Definition of above and beyond. Super informative & willing to make the entire process of finding our new residence as easy as possible! Give that girl a raise!!
Posted on GoogleRussel was great! Very communicative about timing and expectations. We really appreciated all he did for us.
Posted on GooglePaul Perry did an exceptional job!
Posted on GoogleDenise was very help during my recent maintenance request. She was responsive and communicated clearly to help resolve the issue, thanks for your help!
We are in the markets we serve. No call centers, no offices out of state. We believe in boots-on-the-ground service, meaning our team knows the local market and how to maximize your investment.
A dedicated manager will oversee the marketing strategy of your property and communicate weekly updates to you. Once your property is leased, they will continue to be your go-to resource for everything related to your property.
