Privacy Policy

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On Q Privacy Policy

Privacy Policy

Last Revised: 2022-09-20

On Q Property Management, LLC (“On Q” or “we”) is committed to safeguarding the personal information (“Personal Information”) of visitors to our website, which we use to facilitate transactions between Tenants, Property Owners, and On Q. The following statement (“Privacy Policy”) sets out the principles governing our use of Personal Information that we might obtain about you when you access our website (the “Website”) and when you use the associated services. The Website and the services we provide online are collectively referred to as the “Services.”

Collection of Information

When you use the Services, we collect various categories of Personal Information, which will generally include information that you provide to us directly as well as information that we collect automatically.

Information You Provide Directly

Basic Information. When you use the Services, we will collect information that you provide to us via the Website and via any agreements you’ve entered into with respect to the Services. This information may include, for example, your first name, last name, residence address, phone number, e-mail address, and information about your residence. Property Owners may also provide On Q with certain information about Tenants. We may also collect financial information from you necessary to facilitate online transactions related to the Services.

External Sources. We may receive Personal Information from publicly available databases, joint marketing partners and event sponsors.

Information We Collect Automatically

Cookies. We employ cookies on the Website. A cookie is a small encoded text file sent between a web server and web browser when you visit the Website. That file is stored on the hard drive of the device used to access the internet, and will be accessed when you revisit the website that created the cookie file. Your web browser uses the information stored in the cookie to make navigating the website easier, such as automatic login and other functions and preferences. Cookies come in many flavors. Functional cookies ensure that certain parts of the Website work properly. By placing functional cookies, we make it easier for you to visit our Website and use the Services. We may place these cookies without your consent. Analytical cookies are used to optimize the Website experience for our users. Through the use of analytical cookies, we receive insight into the usage of our Website. We ask your permission to place analytical cookies to ensure our Website offers a continued positive user experience. Please see our [Cookie Notice URL Link] for more information.

Other Technologies. We may use clear GIFs, pixel tags, and other such cookie-like technologies to track the activities of users of our Website and to compile statistics about the use of our Website and/or e-mail response rates.

Log files. Our servers may automatically record information related to your use of our Website, which may include information such as your IP address, browser type, operating system, mobile device type, diagnostic information, referring web page, and other web pages visited.

Use of Information

We use the information detailed above for a variety of purposes, including: providing our services to you, managing customer relationships, facilitating certain transactions inherent to the Services, responding to your inquiries, enforcing our terms of use, personalizing your experience on the Website, and engaging in marketing activities, such as providing newsletters, publications, updates, and other information that we believe might be of interest to you.

Pursuant to the Services, Personal Information may be shared between a Tenant, the Property Owner, On Q, and other affiliates and third parties that assist On Q in providing its Services. On Q may use Personal Information to process Services.

With respect to marketing activities, certain information that you provide to us, such as your first name, last name, company name, residence address, e-mail address, physical address, and phone number may be aggregated with other such data in one or more contact lists. We may then use these contact lists to send you information regarding our services via an automated mailing system and/or to send you surveys via an automated survey generation system. These contact lists may be integrated into our client relation management (CRM) system and/or our internal e-mail contact lists.

Sharing of Information

Outside of the above, we do not sell, exchange, transfer, or give your personal information to any other company or individual except as follows:

We may share, on a limited basis, Personal Information with our service providers, suppliers, subcontractors, third parties, and affiliates so that they can assist us in the maintenance of our Website and Services. We may also share Personal Information with financial institutions in connection with invoicing, payments, and other financial transactions necessary to accomplish the Services.

We may disclose your personal information to comply with any court order, law or legal process, including to respond to any government or regulatory request; to enforce or apply our terms of use and other agreements, including for billing and collection purposes; if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of ourselves, our clients, or others.

Access to Information

You may access and update your Personal Information through ON Q’s portal and also by sending a request to the email address:

Third Party Websites and Links

We may provide links to third-party websites, services, plug-ins, content, and applications that are not operated by us. This Privacy Policy does not apply to such services, and we do not take responsibility for the privacy policies, content, or practices of those services and websites.


Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users.

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

Data Retention

We store the information we collect about you and/or your real property for as long as is necessary for the purposes for which we collected it, and in accordance with our legal obligations and/or legitimate business interests.

Sensitive Information

Do not send us any information related to your Race, Color, National Origin, Religion, Sex (including gender identity and sexual orientation), Familial Status, and/or Disability.

Residents of the European Economic Area

Our Services are not directed to the processing of Personal Information of data subjects who are in the European Economic Area (“EEA”) at the time of data collection. That is, any processing activities performed by the Website are not directed to the offering of goods or services to data subjects in the EEA or monitoring the behavior of such data subjects in the EEA.

Nevertheless, if you are located in the European Economic Area (“EEA”), you may have certain additional rights and protections under the EU General Data Protection Regulation (“GDPR”) regarding the processing of your personal data. In this regard, we may ask you to identify which country you are located in when you use or access the Services, or we may rely on your IP address to make this determination. If any terms in this section conflict with other terms of this Privacy Policy, the terms in this section shall apply to individuals located in the EEA when the Personal Information is collected or processed.

For example, you may have the following rights: i) the right to be informed of how your Personal Information is being used, ii) the right to access to your Personal Information, iii) the right to rectification of data discrepancies, iv) the right to be forgotten, v) the right to restrict processing of your data, vi) the right to data portability, vii) the right to object to processing, and vii) the right to avoid automated profiling.

In the sections above, we describe the categories of Personal Information collected and explain various ways that we process your Personal Information. Generally, we will process your Personal Information only (1) with your consent; (2) to perform in accordance with a contract between you and us; (3) to comply with a legal obligation; or (4) where we have a legitimate interest to do so, balancing this interest against your interests and fundamental rights.

If you are in the EEA and you would like to contact us regarding these or other possible rights under the GDPR, please use the e-mail address listed below under Contact Us. You may also have the right to lodge a complaint with the local data protection authority if you believe that we have not complied with applicable data protection laws. See

California Residents

If you are a California resident who has provided us with your Personal Information during the creation of or during the course of establishing a legal services relationship that is primarily for personal, family, or household purposes, you may, once per calendar year, request information regarding our disclosure of certain categories of your Personal Information. Specifically, pursuant to California Civil Code 1798.83 (the “Shine the Light” law), we will provide you a list of the categories of Personal Information disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these third parties. You must submit your request to us either by the e-mail address listed under the Contact Us section below, or by mail at 1011 N Val Vista Dr. #101 Gilbert, AZ 85234.


The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions

To be in accordance with CAN-SPAM, we agree to the following:

  • Not use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at

Do-not-track Signals

Our Services will not respond to do-not-track signals. For more information about do-not-track signals, please see You may, however, disable certain tracking as set forth in our Cookie Policy.


We employ measures that are appropriate to protect your Personal Information against unauthorized access, improper use or disclosure, unauthorized or unlawful destruction or accidental loss, and all of our employees and any third parties that process your Personal Information on our behalf are obligated to respect the confidentiality of your information. However, we cannot and do not provide any assurance that these measures will be sufficient to protect the information you choose to transmit to our site.

Revisions to our Privacy Policy

We reserve the right to revise this Privacy Policy or any part of it from time to time. Please review this Privacy Policy periodically for changes. If we make material changes, we will endeavor to provide notice ahead of such changes, such as by email or through a notice at the Website.

Contact Us

If you have any questions about this Privacy Policy, or are making a request pursuant to this Privacy Policy, please contact us at:

On Q Property Management
1011 N Val Vista Dr. Suite 101
Gilbert, Arizona 85234
(480) 518-9910




New Owner Services 480-696-6716
Office Phone: 480-518-9910
Leasing Team: 480-696-6776


Office Fax: 800-897-1667
Sales and Leasing Fax: 888-602-3980



1011 N Val Vista Dr #101
Gilbert, AZ 85234

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Our Company

On Q Property Management is a full-service Property Management company specializing in managing residential rental properties. On Q's client-first approach - utilizing a proprietary process and set of tools - delivers a more transparent and profitable property management experience. With year-long tenant guarantees and a no-fee cancelation policy, On Q is dedicated to earning you business month after month. 

Arizona Designated Broker: Eric Dixon
Texas Designated Broker: Rodney Henson

Texas Real Estate Commission Information About Brokerage Services
Texas Real Estate Commission Consumer Protection Notice

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