Complete the online application by selecting "Submit Application" There is a non-refundable, $65.00 application fee per adult occupant, 18 years of age and older. Please note that this fee is non-refundable regardless of the screening outcome.
Residents and Renters: Frequently Asked Questions
On Q Property Management offers a great way for you to tour a home at your convenience. To do this, simply go to Search Rentals Link to find the home you would like to view and click on “Schedule Viewing”. See detailed instructions below for the On Q Self Showing Service. Click the “Schedule Viewing” button or the address of the property. The property must be available now in order to schedule a viewing. Register and schedule your viewing by following the prompts on the screen.
Call the On Q leasing department at 800-897-1667 and speak to an agent.
There is a $65 application fee for each person 18 and over living in the home. Please note, this fee is non-refundable regardless of the screening outcome.
No, application fees are non-refundable.
Our application process includes identification verification, income verification, criminal background check, credit check, and rental history verification.
If the home is vacant and marketable it will be on auto showing and available for self-tours. You can choose to rent a home sight unseen, but please know that you will not get a refund on your deposit should you choose not to move in once we have seen it.
Yes, we require that you provide a social security number so that we can verify your credit score.
Yes, you can still qualify. In some instances, On Q Property Management may offer a conditional approval with a higher deposit requirement and/or a Guarantor (co-signer) option if the applicant fails to fully meet the qualification requirements. Please note, Guarantors must submit a separate application and meet the same credit requirements as applicants and provide proof of income equal to or more than six times the monthly rent.
If you are self-employed, you will need to provide 3 months of bank statements showing consistent deposits of at least 3 times the rent amount. You will also need to meet all other screening requirements, including a credit check and criminal screening.
It is common to have more than one application on any given home in today's competitive marketplace. In this instance, the landlord will choose the best-suited applicant based on qualifications and offers. Offer considerations include rent amount, move-in date, repair stipulations, and lease duration. If your application is not selected, you will still be qualified for another On Q managed home of a similar price range, with no additional application fees required.Approved applications are valid up to 30 days from the initial approval date. Please note, application fees are non-refundable in the event of multiple applications received on any home.
The application process may take up to 3 business days depending on receipt of required documents and completing a background check.
On Q Property Management typically offers lease terms of 12 months, some exceptions may apply.
After all documents are submitted and received by On Q Property Management, we will contact you within 1-3 business days to provide a result. If there are any missing documents, someone on our team will contact you to follow up.
Applicants will receive email communication from a leasing staff member within 1-3 business days of receipt of a completed application.
On Q Property Management welcomes up to a maximum of 2 pets per household. A pet is defined as a dog, cat, small bird, rodent, fish, turtle, or other small domesticated animal. On Q Property Management does not allow exotic, farm, wild, or venomous pets. The following dog breeds are not permitted as pets: Pit Bulls, American Bulls, American Bull Terriers, American Staffordshire Terriers, Rottweilers, Doberman, Wolf Hybrid, or any breed mix of the aforementioned.Weight and size restrictions may be evaluated on a case-by-case basis, dependent on property size.Requirements:All pet owners must complete and abide by the Pet Addendum as part of their lease. A picture of all pets will be submitted with the above-mentioned addendum Evidence of Renters Insurance coverage, which includes additional dog bite liability Assistive animals for persons with disabilities are not considered pets and are not subject to the pet restrictions as outlined in this section.
On Q Property Management is not responsible for pet activity. Deposits are not returned until you move out of the house and final accounting is done.
You will need to pay the security deposit and sign the lease within 48 hours in order to secure the lease. These funds can be paid via wire transfer ($10) or certified funds delivered to our office. Additional instructions can be provided by your leasing agent.
Yes. All On Q residents are automatically enrolled in a Resident Benefits Package that includes a Master Tenant Policy.
No, On Q Property Management does not permit smoking in the interiors of the home.
On Q Property Management will remain compliant with special needs accommodations in accordance with the property code, fair housing, ADA, etc. If you have any specific questions, please reach out to On Q Property Management.
Our residents accept the premises in the current “AS IS” condition and are given adequate opportunity to inspect the premises. Landlords are responsible for maintenance and repairs of items that significantly impact safety and habitability.
Rent is due on or before the 1st of the month. Late fees will be applied as detailed in your lease agreement. There are no exceptions for late charges. Please note that if your initial payment is returned due to insufficient funds, you will be charged a fee based on the terms of your lease agreement.
The easiest method for making a rent payment is to log on to your resident portal, where you can choose your preferred payment method and set up a recurring monthly auto-payment. You will need a routing and account number to make a payment from your bank account.Otherwise, rent can be paid in person, by mail, or by using the On Q Dropbox. Cash payments are not accepted.
When you make a rental payment through your resident portal, you will receive an automatic confirmation via email. You can review a record of past payments on your resident portal. If you do not receive payment confirmation, please contact your property manager or email propertymanager@onqpm.com.
No. The online portal is only for full-balance payments and does not recognize partial payments. Partial payments online or via check will not be accepted.
ACH payments can take up to 3 days to show up on your bank account because of processing. Your resident portal shows the latest payment histories. If your payment was made and it has been more than 3 days with no updates in your resident portal, please contact your property manager.
In the event that your resident portal does not accurately reflect your payment, please contact your property manager with proof of payment for follow-up.
No. We are unable to cancel your payment. If you need a payment canceled, you will need to contact your bank. If the transaction has already been processed, we can issue a refund. Please contact your property manager to request a refund. Refunds may take 7-10 days for processing.
Visit onqpm.com/resident-services/maintenance-requests/
For portal account setup and assistance, please contact your property manager or call 480-518-9910.
For password resets, click on the Forgot password? link on the resident log-in page by using the Current Resident link on the menu bar. If you experience additional issues, please email propertymanager@onqpm.com.
If there are any disagreements regarding security deposits, please contact your property manager.
Log into your resident portal for any personal profile updates, or contact your property manager.
Please contact your property manager for more information on how to add or remove a roommate while living in an On Q Property Management home. Please note that all residents must be on the lease. Subletting is not permitted.
Yes. Leaseholders are all responsible for ensuring that the balance on the home is settled to $0 on a monthly basis in accordance with the terms of your lease. If you are the sole leaseholder, then you are responsible for the rent payment.
Visit the Maintenance Request section of the Resident Services tab. https://www.onqpm.com/resident-services/maintenance-requests/
Routine service establishment requires no additional approval. However, you will need permission to modify the house (add additional jacks/outlets) for any cable installation. You can submit a request for alterations through your resident portal or through your property manager.Satellite dishes may not be attached to the house or any fence on the property. A stand-alone pole should be used and placed in such a location as to not present a hazard on the property. Satellite dishes must be removed at time of move-out.Please contact your property manager for detailed instructions.
Your deposit will be refunded and/or balance forfeited along with a “Security Deposit Assessment” of charges after the final inspection can vary depending on which state you are renting in. Please contact your property manager to get an exact timeline.
No, you may not pay your last month's rent using your security deposit. The security deposit is intended to resolve any damage incurred while you are a resident and cannot be used for another purpose. You must pay rent through the last day of your lease.
Please Fill Out the Notice to Vacant form as soon as possible: https://www.onqpm.com/resident-services/notice-to-vacate/
Yes. If you are a service member under orders, we thank you for your service. Military personnel on active duty may terminate the Rental Agreement upon receipt of orders transferring to another base, or deployment.
To get started, register in the resident portal and schedule your rental payment. On Q Property Management is handling the rest and managing the transition process. Use our resident portal to pay rent, contact us, request maintenance, etc.
No. The terms of your current lease agreement are legal and binding; it remains in effect throughout the duration of your current lease.
No, your security deposit will not change. The deposit amount listed on your lease agreement is the amount On Q Property Management will honor. On Q Property Management will process deposit refunds at the time of move-out as appropriate.
It is our mission at On Q Property Management to provide the best possible rental experience to you. We will prioritize all responses according to urgency.You will receive surveys to tell us how we're doing. Please take the time to help improve our services to you. We value your opinion.