The application fee is $55.00 for each applicant, co-applicant, and guarantor (when applicable). Each occupant that is 18 years of age or older must complete the application. Once you’ve submitted your application, the credit and background screening are instantly started, therefore your Application Fee is Non-Refundable. Occupancy is limited to the persons listed on the application and if any unauthorized Tenants or Pets are living at the property, it is a material violation of the lease agreement. 

 

On Q Property Management does business in accordance with Federal and State Fair Housing Laws and welcome Persons of all Race, Color, Ethnicity, Age, Ancestry, Disability, Handicap, Religion, Sex, Sexual Orientation, Gender, Gender Identity, Gender Expression, Genetic Information, Marital Status, Familial Status, Veteran Status, and National Origin. 

 

It is common to have more than one application for a property and multiple applications may be reviewed when choosing an applicant. On Q Property Management reserves the right to consider applications up to 2 business days after the first application is received and will choose the applicant based on qualifications and terms. We process all applications using a scoring matrix and select the most qualified tenant based on that criteria. It is ideal to have a lease start date as close to the property availability date as possible and will be considered when choosing an applicant. The property listing and all marketing will remain active and we will continue to consider applications until there is an approved applicant who has paid the Holding Retainer. If an application is not selected for the property that they are applying for, the Applicant will still be qualified for another On Q managed property of a similar price range, with no additional application fees valid up to 60 days from the initial approval date. Your application is not guaranteed to be approved and the application fee will not be refunded under any circumstances.

 

Cosigners will be considered in some situations. Co-Signers must complete an application, have a 700+ FICO score and provide proof of 4 times the rent as income by themselves. An applicant that qualifies without a cosigner is seen as a stronger applicant and may be chosen over an applicant who uses a cosigner.

 

Once an application is submitted and all information has been turned in, it may take up to 2 business days to process, verify the information and complete background checks. In addition to the rental application, you will also be required to provide a copy of a valid form of identification, proof of employment and income, and rental or residency references. Applications cannot be considered until all necessary information and documentation has been received.

 

APPROVAL QUALIFICATION REQUIREMENTS: 

  1. Completed Application
  2. Employment and Income
  3. Rental History
  4. Credit History
  5. Criminal History
  6. Occupancy Standards

 

  1. Completed Application: We must have a completed application for anyone 18+ that will be living at the property. Please make sure to complete all fields and provide all documentation as we only process fully completed applications. An incomplete application package will not be considered.

 

  1. Employment and Income: Net monthly income must be 2.5 times the amount of the required monthly rent. Additional occupants’ income may be combined to meet this requirement. If employment income does not meet the criteria, sufficient documentation of other supplemental income must be provided (i.e. bank statements, savings, educational grants, etc.). Employment must be current and verifiable for a minimum of 1 year. Other verifiable income may be submitted equaling 2.5 times monthly rent which has been consistently sustained for more than one 1 year. Verifiable income includes, as confirmed by the employer, or other satisfactory documentation as required.

 

  1. Rental History: Rental/Residence history will be verified for each applicant. We must verify your rental references, so please make sure to provide good phone numbers for your current and previous landlords.. All residency situations will be considered, but some general minimal guidelines include, but are not limited to the following:

 

  • Must have a minimum of one-year verifiable rental/residence history
  • No more than two late payments in any 12-month period.
  • No more than one NSF in any 12-month period.
  • No non-compliance issues that resulted in non-renewal of lease or eviction
  • No prior or pending evictions
  • No monies owed to a previous Landlord

 

  1. Credit History: A credit report will be processed on each applicant. All credit situations will be considered on a case-by-case basis. Some general minimal guidelines include, but are not limited to the following:

 

  • No bankruptcies within the last six months or a pending bankruptcy
  • Fico score above 550
  • No rental collections history
  • No seriously delinquent, past due, or current collection accounts
  • No history of debt ‘write-offs’ or accounts that have gone into collection 
  • If credit is an issue, applicants MAY be required to have a co-signer
  • Money owed to a previous landlord or utility company is cause for denial

 

  1. Criminal History: Applicants must meet our minimal criminal history criteria, which include but are not limited to the following:

 

  • Convicted criminals may be denied housing if the reason for their convictions clearly demonstrates that the safety of your residents and/or property are at risk.
  • Applicants that are registered sex offenders will be denied.
  • Applicants must have no felony convictions that are less than 10 years old which involve violent crimes against persons or property, including but not limited to murder, arson, kidnapping, assault, bomb-related offenses, robbery or burglary, terrorism, or involvement in the manufacturing or distribution of drugs in any manner. All other felony convictions must be more than 5 years old.
  • Conviction of any drug-related offenses involving possession only, or alcohol-related offenses, where no one was permanently injured or killed, must be at least 2 years old.
  • Successful completion of any felony sentence at least 2 years ago, and no new criminal activity for at least 2 years before this application, is required.
  • Applicants with any outstanding warrants will not be accepted. 
  • Arrest Records are not a valid reason to deny a rental application.
  • Situations are considered on a case-by-case basis otherwise known as an individual assessment

 

  1. Occupancy Standards: Applicants must meet state requirements as well as On Q Property Management occupancy requirements which include but are not limited to the following:

 

  • Occupancy standard regarding the number of people residing in a dwelling unit is 2 occupants per bedroom + 1 additional occupant.
  • Pet policies are strictly enforced. Check the property listing to confirm if pets will be considered. You must provide a photo of your pet for your application to be processed. Applicants MAY be denied based upon the number, type, and breed of pet(s). We cannot rent to the following breeds (or any mix of the following): Akita, Belgian Malinois, German Shepherd, Doberman, American Bull Dog, Pit Bull, Staffordshire Terrier, Rottweiler, Chow, Mastiff or Wolf Hybrid. 
  • Exotic animals, including but not limited to: rabbits, rodents and reptiles, are not permitted.
  • Service animals are not considered pets - Any requests for service animals must be accompanied by documentation and will be reviewed.

 

If the Applicant would like to clarify or dispute any of the screening results, they are encouraged to submit that information in writing to management for additional consideration. Management will review that information on a case-by-case basis and the final decision will be with On Q Property Management's sole and absolute discretion.

 

Properties are rented in the Current Condition ‘as-is’ at the time of viewing. All Parties agree that Applicants are encouraged to view and inspect the Property prior to applying. If the Applicants declined to view the Property prior to applying, it was at their own choosing and have agreed to apply sight unseen for convenience. On Q Property Management is not responsible in any way if the Applicant is not satisfied with the property. Upon move-in, the Applicant understands that they are obligated to the legal & binding Lease Agreement.

 

Pet Policy: If Pets are permitted, the details will be specified on the listing and a $150 one-time Non-Refundable Pet Fee per pet and $35 per month for Pet Rent per pet will be added to the rental amount (when applicable). (Service Animals - See Management)

 

Upon application approval, a non-refundable Holding Retainer will be required to secure the property and will be applied towards the move-in costs. The Holding Retainer amount is determined by the type of Security Deposit option you choose. Applicants can choose between a traditional Security Deposit which is equal to 1 times the monthly rent (75% refundable) or a Security Deposit Alternative program which available on leases that are at least 12-months in duration. To learn more about the Security Deposit Alternative benefits, visit https://www.depositalternative.com/. A $250 one-time lease preparation fee as well as the first month's rent is due prior to move-in.

 

There is a 2.9% monthly rental tax/administration fee and a $39 Residential Benefit Package assessed each month and is required for all On Q Property Management Lease Agreements. Residents with pets will have an additional $10 applied to the package for a total of $49 per month. Visit our resident benefits website to see all the amazing benefits that are included in the benefits package. https://www.onqpm.com/resident-benefits-package/

 

Every effort has been made to provide reliable and accurate information. The information contained in the property listing and marketing is accurate to the best of our knowledge. On Q Property Management is not responsible for any unintentional error or omission in the content of this information. On Q Property Management conducts business in accordance with Federal and State Fair Housing Laws and welcomes Persons of all Race, Color, Ethnicity, Age, Ancestry, Disability, Handicap, Religion, Sex, Sexual Orientation, Gender, Gender Identity, Gender Expression, Genetic Information, Marital Status, Familial Status, Veteran Status, and National Origin.

 

**BEWARE OF SCAMS** If you found this property on Craigslist, it is a scam! If you are speaking to someone that claims to be the owner of the property, it is a scam! If you are being told to wire money for your move in funds, it is a scam! Contact the On Q Property Management Leasing team if you have any questions or concerns.

On Q Property Management offers a great way for you to tour a home at your convenience. To do this, simply go to Search Rentals Link to find the home you would like to view and click on “Schedule Viewing”. See detailed instructions below for the On Q Self Showing Service.

  1. Click the “Schedule Viewing” button or the address of the property.
    • The property must be available now in order to schedule a viewing.
  2. Register and schedule your viewing by following the prompts on the screen.

Call the On Q leasing department at 480-667-6996 and speak to an agent.

No, application fees are non-refundable.

Our application process includes identification verification, income verification, criminal background check, credit check, and rental history verification.

If the home is vacant and marketable it will be on auto showing and available for self-tours. You can choose to rent a home sight unseen, but please know that you will not get a refund on your deposit should you choose not to move in once we have seen it.

Yes, we require that you provide a social security number so that we can verify your credit score.

Yes, you can still qualify. In some instances, On Q Property Management may offer a conditional approval with a higher deposit requirement and/or a Guarantor (co-signer) option if the applicant fails to fully meet the qualification requirements. Please note, Guarantors must submit a separate application and meet the same credit requirements as applicants and provide proof of income equal to or more than six times the monthly rent.

If you are self-employed, you will need to provide 3 months of bank statements showing consistent deposits of at least 3 times the rent amount. You will also need to meet all other screening requirements, including a credit check and criminal screening.

It is common to have more than one application on any given home in today's competitive marketplace. In this instance, the landlord will choose the best-suited applicant based on qualifications and offers. Offer considerations include rent amount, move-in date, repair stipulations, and lease duration. If your application is not selected, you will still be qualified for another On Q managed home of a similar price range, with no additional application fees required.

Approved applications are valid up to 30 days from the initial approval date. Please note, application fees are non-refundable in the event of multiple applications received on any home.

The application process may take up to 3 business days depending on receipt of required documents and completing a background check.

On Q Property Management typically offers lease terms of 12 months, some exceptions may apply.

After all documents are submitted and received by On Q Property Management, we will contact you within 1-3 business days to provide a result. If there are any missing documents, someone on our team will contact you to follow up.

Applicants will receive email communication from a leasing staff member within 1-3 business days of receipt of a completed application.

On Q Property Management welcomes up to a maximum of 2 pets per household. A pet is defined as a dog, cat, small bird, rodent, fish, turtle, or other small domesticated animal.

On Q Property Management does not allow exotic, farm, wild, or venomous pets. The following dog breeds are not permitted as pets: Pit Bulls, American Bulls, American Bull Terriers, American Staffordshire Terriers, Rottweilers, Doberman, Wolf Hybrid, or any breed mix of the aforementioned.

Weight and size restrictions may be evaluated on a case-by-case basis, dependent on property size.

Requirements:

  • All pet owners must complete and abide by the Pet Addendum as part of their lease.
  • A picture of all pets will be submitted with the above-mentioned addendum
  • Evidence of Renters Insurance coverage, which includes additional dog bite liability
  • Assistive animals for persons with disabilities are not considered pets and are not subject to the pet restrictions as outlined in this section.

On Q Property Management is not responsible for pet activity. Deposits are not returned until you move out of the house and final accounting is done.

You will need to pay the security deposit and sign the lease within 1 business day in order to secure the lease. For your convenience, this can be paid electronically from your resident portal. Upon receipt of payment and signed lease, On Q Property Management will countersign the lease and provide you with the next steps for moving into your new home. Payment is required on or before the move-in date to include: the first month's/prorated rent, pet deposit, any additional required security deposit, and a $150 administrative fee. Pre-payment of move-in charges prior to your move-in date will help avoid move-in delays.

Yes. All On Q residents are automatically enrolled in the Master Tenants Policy that is included in the Resident Benefits Package.

No, On Q Property Management does not permit smoking in the interiors of the home. 

On Q Property Management will remain compliant with special needs accommodations in accordance with the property code, fair housing, ADA, etc. If you have any specific questions, please reach out to On Q Property Management.

Our residents accept the premises in the current “AS IS” condition and are given adequate opportunity to inspect the premises. Landlords are responsible for maintenance and repairs of items that significantly impact safety and habitability.

Rent is due on or before the 1st of the month.

If you don't pay your rent on time, you'll receive late fees as detailed in your lease agreement. There are no exceptions for late charges.

If we don't receive your rent payment by the 15th of the month, you could face consequences including possible eviction. You can avoid missing rent payments by setting up an automatic payment in your resident portal.

Please note that if your initial payment is returned due to insufficient funds, you will be charged a fee based on the terms of your lease agreement.

The easiest method for making a rent payment is to log on to your resident portal, where you can set up a recurring monthly auto-payment. You will need a routing and account number to make a payment from your bank account.

Otherwise, rent can be paid in person, by mail, or by using the On Q Dropbox. Cash payments are not accepted.

When you make a rental payment through your resident portal, you will receive an automatic confirmation via email. You can review a record of past payments on your resident portal. If you do not receive payment confirmation, please contact your property manager or email propertymanager@onqpm.com.

No. The online portal is only for full-balance payments and does not recognize partial payments. Partial payments online or via check will not be accepted.

ACH payments can take up to 3 days to show up on your bank account because of processing. Your resident portal shows the latest payment histories. If your payment was made and it has been more than 3 days with no updates in your resident portal, please contact your property manager.

In the event that your resident portal does not accurately reflect your payment, please contact your property manager with proof of payment for follow-up.

No. We are unable to cancel your payment. If you need a payment canceled, you will need to contact your bank. If the transaction has already been processed, we can issue a refund. Please contact your property manager to request a refund. Refunds may take 7-10 days for processing.

Have a maintenance problem at your home? Feel free to contact us, we are here to help. To submit your request is to follow the steps below:

  1. Submit your service request by logging into your resident portal. We are here to help 24 hours a day, 7 days a week.
  2. Stay tuned for a call from our service department, they may be able to help you fix the problem over the phone. If not, professional service providers will be assigned to complete your repair.
  3. The repair contractor or service provider will contact you to set up an appointment. You must respond promptly. If the contractor or service provider is unable to contact you after 3 attempts, your service request will be canceled.
  4. After making an appointment, you must be home when the contractor or service provider arrives. You may be charged if you are not available when the contractor or service provider attempts to make your repair at your chosen appointment time, or if you cancel less than 24 hours in advance.
  5. Once the service provider has finished, please confirm the completion of the service in your resident portal. Our service department will contact you to confirm the completion of service if no response is given through the resident portal. Your maintenance request case will only be closed with your confirmation.
  6. A short survey will be sent to you after service completion. Please tell us your experience so that we can serve you better next time.

For portal account setup and assistance, please contact your property manager or call 480-518-9910.

For password resets, click on the Forgot password? link on the resident log-in page by using the Current Resident link on the menu bar. If you experience additional issues, please email propertymanager@onqpm.com.

If there are any disagreements regarding security deposits, please contact your property manager.

Log into your resident portal for any personal profile updates, or contact your property manager.

Please contact your property manager for more information on how to add or remove a roommate while living in an On Q Property Management home. Please note that all residents must be on the lease. Subletting is not permitted.

Yes. Leaseholders are all responsible for ensuring that the balance on the home is settled to $0 on a monthly basis in accordance with the terms of your lease. If you are the sole leaseholder, then you are responsible for the rent payment.

Please submit your request online by logging into your resident portal and selecting "Maintenance Requests".

No. Leaseholders are all responsible for ensuring that the balance on the home is settled to $0 on a monthly basis in accordance with the terms of your lease. If there is an outstanding issue with your property, please contact your property manager or call our maintenance line.

Routine service establishment requires no additional approval. However, you will need permission to modify the house (add additional jacks/outlets) for any cable installation. You can submit a request for alterations through your resident portal or through your property manager.

Satellite dishes may not be attached to the house or any fence on the property. A stand-alone pole should be used and placed in such a location as to not present a hazard on the property. Satellite dishes must be removed at time of move-out.

Please contact your property manager for detailed instructions.

Your deposit will be refunded and/or balance forfeited along with a “Security Deposit Assessment” of charges after the final inspection and within 14 business days from the end of your lease. Remember to provide us with your forwarding address.

No, you may not pay your last month's rent using your security deposit. The security deposit is intended to resolve any damage incurred while you are a resident and cannot be used for another purpose. You must pay rent through the last day of your lease.

Eviction of residents is sometimes necessary in the event that a resident violates the lease agreement through non-payment of rent, property damage, or other violations. If a resident is late in paying rent, they will be notified within 3-5 days. If rent is not paid after these notices and eviction becomes necessary, the resident will be notified of eviction via certified mail or delivery.

In the event your lease expires, it will automatically convert to a month-to-month status and will include a fee (based on your lease terms).

You must provide notice in writing at least 30 days before your lease expires. You can email us at propertymanager@onqpm.com or mail your Notice to Vacate to our office at 1011 N Val Vista Dr #101 Gilbert, AZ 85234.

Welcome home!

Renting comes with so many benefits, but it also comes with responsibilities. We want you to be happy here so please take a moment to review this guide to understand your new opportunities as well as your resident responsibilities. Feel free to reference this guide at any time!

We want your rental experience to be a great one, so if you have any questions, feel free to contact us.

520-244-0001

Give us a call anytime Monday - Friday, 9AM - 5PM. We're here to help!

Email Us

Your Property Manager is always happy to help. Email them any time!

How to Pay Rent

Pay Online

Go to help.onqpm.com and click the "Pay Rent" button.

Pay By Check

Personal Checks can be mailed or delivered to On Q but must be received by the 3rd of each month.
*Rent received after the 3rd will be considered late and must be paid with Certified Funds.

How to Submit a Maintenance Request

  1. Go to help.onqpm.com and click the "Maintenance Request" button.
  2. Fill out the form describing the issue and upload any images you may have.
  3. Click "Submit Request" button.

*All maintenance requests must be submitted online

If it is an emergency, please call our office (24/7) after you have submitted your request.

Renters Insurance

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$30 MONTHLY VALUE

Finding good renters insurance can be difficult, time-consuming, and expensive. On Q makes this process simple by providing the required renter's insurance with no credit checks, deposits, or delays. Tenants will be automatically enrolled into the Master Tenants Policy that is included in the Resident Benefit Package. Enrollment in this policy removes the Tenant's obligation to provide a certificate of insurance for accidental damages arising from fire, smoke, explosion, and sudden and accidental water discharge caused up to $100,000. Conditions, deductibles, and exclusions apply, so please review the policy and renter's insurance addendum for details.

Your belongings and personal property are important. In addition to the Liability Insurance Coverage, Tenants receive $10,000 in renter’s Content Coverage as part of the On Q Master Tenants policy. Conditions, deductibles, and exclusions apply, so please review the policy and renter's insurance addendum for details.

Hotel Accommodations

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If the Property becomes uninhabitable or unsafe due to a covered peril, your benefits package will help cover the costs of a temporary hotel stay up to $100 per day and for a maximum of 7 Days. 

Resident must provide a receipt for hotel accommodations to receive credit and no other living or relocation expenses will be covered.

Renter to Buyer Program

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UP TO $5000 VALUE

If you eventually plan on purchasing a home, let On Q represent you and we will credit the dollar amount equal to your refundable deposit, up to $5,000, and apply it towards your closing costs. Your refundable deposits will not be impacted or reduced as a result of using this incentive. Contact us at any time during your lease term to learn more about this incentive.

Real Estate Agent Support

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UP TO $500 VALUE

We want to help our Residents reach their home goals. Whether that is renting or buying a home, we have real estate agents & preferred lenders that want to help you. Assistance with finding your next home, credit rebuilding, and financing are just a few of the services available to our Residents. When On Q represents you & you use our preferred lender when buying a home, your appraisal fee is credited back at closing.

Moving Concierge

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$150 VALUE

Utility Profit (https://utility-setup.com/on-q-property-management) is a third party concierge that helps make moving less stressful, saves time and money. Utility Profit’s experienced agents will be available to walk you through establishing utilities, internet, and cable services with one simple phone call. To make your move-in even move convenient, On Q has secure Lockers that allow new Residents to pick up keys at their convenience 24/7/365.

Late Fee Waiver

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$55 VALUE

On Q will grant a one-time reduction of late fees up to $55 during the entire lease duration. 

Credit Reporting

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Improve your credit health when you pay your rent on time! We will automatically report your monthly rent payments to our preferred credit agency.

Cleaning/ Handyman

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$50 Credit A $50 credit will be available to apply towards handyman or maintenance work orders that were performed. Limited to 1 credit per 12-month cycle and unused credits do not rollover to the next year. The Resident must use the online work order system to submit the work request. (Every 12 Months)

$50 Credit A $50 credit will be available to apply towards carpet or tile cleaning services performed. Limited to 1 credit per 12-month cycle and unused credits do not roll over to the next year. The Resident must use the online work order system to submit the work request. (Every 12 Months)

Resident Portal

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Residents have access to the On Q online Portal to view electronic statements, pay online, and schedule automatic ACH payments. In addition to online payments, Residents may have the benefit of using services like RentMoney at thousands of participating locations. All online Portal activation fees are waived as part of the Resident Benefits Package.

Emergency Maintenance

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Residents can reach the On Q 24/7 hotline after hours for emergency maintenance concerns. Non-Emergency requests can be submitted anytime using our free online portal. On Q representatives are available Mon-Fri 9AM-5PM and take pride in returning calls the same day.

Please note, not all benefits are available on every lease. If you have questions, contact your property manager.

On Q Property Management requires the Resident Benefits Package with ALL Lease Agreements. The benefits are only available while the property is managed by On Q. The $39.00 per month will automatically be added to your Rental Ledger. Residents with pets will have an additional $10.00 per month added to their package (for a total of $49.00). The Resident's Account and Rental Ledger must be in good standing to receive all of the Resident Benefits. In the event of a failure to pay for the Resident Benefits Package by the 5th of the month, benefits including but not limited to insurance, may result in lapsed coverage. Monthly charges for the Resident Benefits Package will continue to accrue and coverage can be reinstated upon full payment.