Questions for Property Management Companies

“What is your Cancellation Policy? Are there any fees or timelines required for canceling my contract?”

You can cancel at any time with 30 days notice. We do not charge any sort of cancellation fee or penalty.

“Do you use Remote Team Members (RTMs)?

No. Since you are trusting us with valuable assets and information, we believe it’s important to hire employees who are located in our offices and not contracted through an overseas hiring platform.

"Do your team members work from home or in an office?"

Our team members all work out of our offices, which are conveniently located in the markets we serve.

“What is the monthly cost of management?”

Our monthly management is a flat fee that depends on the market where your property is located. The price ranges from $75 to $89.

“What are the communication expectations for your team? Are calls and communication tracked?”

Our team's communication via email, phone, and text is all tracked and recorded for your protection. It allows us to hold our team members accountable and ensure you are receiving the best possible service.

“What are the expectations for your team on phone communication and response time?”

Our team members are expected to have an answer rate of over 90% on all incoming phone calls and messages are to be returned as soon as possible, oftentimes within one business day.

“What is your weekend and emergency availability for myself and the residents in my property?”

We have team members in office and available Monday through Saturday from 9am to 5pm, as well as a 24/7 Emergency Line for unexpected maintenance emergencies.

“Will I have a single point of contact for my account?”

With On Q, you will have a licensed Property Manager assigned to you. This Property Manager is supported by a team of marketing professionals, leasing agents, service coordinators, Field Service Representatives, and more.

“Is there a mark up on maintenance and work orders? Can I use my own vendors?”

You are welcome to use Home Warranty or you can provide a vendor you want to use. If On Q needs to find a vendor, we will go through a professional preferred partner that is license bonded and insured. On Q does not markup maintenance or work orders.

“What are your leasing and marketing strengths in this market? What are your average days on the market for a rental property?”

A well priced and properly maintained property with On Q is typically on the market for 2 to 3 weeks.

“Do you require and enforce rental insurance for Residents?”

Yes, all our residents are enrolled in our master residential insurance policy and required to stay enrolled for their entire tenancy.

“What do you do to lease homes quickly?”

We utilize a multi-channel marketing approach to showcase properties effectively. This includes professional photography, virtual tours, and targeted online listings on major rental platforms.

“How do you ensure placing the best Residents?”

We use advanced screening, background checks, and a thorough application process to ensure that On Q has found the best residents for your property.

Markets We Serve

We Are Full-Service Property Managers

Here's a glimpse of what that means

We Find Better Tenants, Faster

We'll take care of marketing your rental with Professional Photos, Agent Showings, 3D Virtual Tours, and posting on many popular rental Websites to create the most interest possible.

We Collect Your Rent & Get You Paid

We make it easy for your tenants to pay rent. Once that has been done, we process the funds, create a statement for you, and direct deposit the money into an account of your choice.

We'll Manage Any Maintenance Requests

When the tenants report a real issue, our Property Managers get to work on providing you estimates for repair. We'll handle all communication with Tenants, Vendors, and Home Warranties.

We'll Handle HOA & City Compliance

Our Property Managers will do as much as allowed to keep the tenants in compliance with HOA regulation and City Code. This is a huge time saver for our homeowners.

We Enforce Leases & Handle Evictions

In the rare instance that an Eviction must happen, our Property Managers will handle it all. That means sending notices, constables, arranging re-keys and representing you in court if need be.

We'll Handle The Legal Notices

Legal notices are a vital part of Property Management. Hiring a Professional Manager to do this for you will save you time and stress, allowing you to enjoy life again!

We Care For Your Property

Our goal is to keep your property in great condition while eliminating vacancy time. If tenants do move out, we'll inspect the property and provide bids for any repairs or improvements.

24/7 Online Property Access

We call this Innovative Technology the On Q Cloud & Owner Portal. It allows you to login anytime to view work orders, marketing updates, monthly financial reports and more.

Our Company

On Q Property Management is a full-service Property Management company specializing in managing residential rental properties. On Q's client-first approach - utilizing a proprietary process and set of tools - delivers a more transparent and profitable property management experience. With year-long tenant guarantees and a no-fee cancelation policy, On Q is dedicated to earning you business month after month.

Arizona Designated Broker: Eric Dixon
Texas Designated Broker: Rodney Henson

Texas Real Estate Commission Information About Brokerage Services
Texas Real Estate Commission Consumer Protection Notice