Steps of Property Management

July 8, 2011

Step 1. Free Professional Consultation

On Q will check the condition and note the upgrades of the property
On Q will talk with home owner about what needs to be done prior to marketing the property for rent
On Q will review rental comps in the area that have been rented over the past year
On Q will give an educated per month rental amount to the home owner

Step 2. Signing on with On Q’s Automated Systems

Within 48 hours: The Property Manager will call the home owner to introduce themselves and finalize the paperwork
Within 48 hours: On Q will coordinate any maintenance, cleaning, or carpet cleaning at discounted rates. (If needed)
Within 48 hours: On Q will email you a user name and password to your 24/7 OWNERS PORTAL.
Update contact information
Real-Time threaded conversations with property managers with email alerts
View and approve work orders
View bills and attached invoices
Access owner statements
Make electronic contributions to the portfolio balance
Run real-time reports
Access shared documents
Within 48 hours: On Q will put a lock box on the property.
Within the first five days: On Q will upload the home owners signed agreement to their PORTAL

Step 3. On Q’s Dynamic Rental Marketing

Within 48 hours: On Q will put up a sign.
Within 48 hours of the property being rent-ready: On Q will take up to 40 pictures of your property
Within 48 hours of the property being rent-ready: On Q will begin marketing your property on over 100 websites including craigslist once per week.
Each week until your property is rented: On Q will call the home owner to discuss the properties showings, rental status, and feedback from potential tenants

Step 4. On Q’s Tenant Screening Guarantee

On Q will run credit and criminal background checks on all potential tenants at no charge to the home owner
On Q will get a proof of income/employment
On Q will contact the tenants past landlord to check their payment history and the condition of the property when they moved
On Q will interview the tenant to see if they have pets, special requests, and finalize the move-in date and rental amount
On Q will call the home owner with this information. The home owner has the option to except or deny the tenant

**On Q will guarantee that all approved tenants will pay rent for a minimum of 90 or we will re-rent the property for FREE (no marketing or leasing fee will be charged)**

Step 5. On Q’s Automation

On Q will call the home owner every six months to see if they would like a routine inspection report of their property
Whenever rent is paid: On Q will send you an automated email showing the amount of rent paid by the tenant
On the forth day of each month (if rent has not been paid)Q will send an automated email letting you know that rent is late.
On the fifth day of the month (if rent has not been paid): On Q will send an automated email letting you know we have sent out a five day notice
On Q will help you through the evection process in the unlikely event that it becomes necessary
Before the 15th day of the month: On Q will direct deposit the rents into the owners bank account and post ‘The Owners Statement’ to the owners PORTAL

Step 6. On Q’s Move-Out Process 30 day Move-Out Notice Received

Within 48 hours of receiving the 30 day notice: On Q will notify the home owner
Within 48 hours of receiving the 30 day notice: On Q will move the property back to Stage 3 and get the property re-rented as soon as possible
30 days after receiving the 30 day notice: Preform the move-out inspection
30-32 days after receiving the 30 day notice: Schedule any maintenance or cleaning needed
45 days after receiving the 30 day notice: Send a detailed accounting of security deposits to the tenant

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